Privacy Policy

We take your privacy very seriously. This summary explains how we handle your personal information when you work with us.

What information do we collect?

We keep basic contact details (like your name, phone, and email), and information relevant to our work together (such as notes on your health history, session notes, and billing details).

Why do we collect it?

We collect this information so we can:

• Provide safe and effective psychotherapy.
• Keep accurate records of our work.
• Contact you about appointments.
• Handle payments and, if relevant, insurance claims.

How is your information kept safe?

Your records are stored securely, either in locked cabinets or on encrypted systems. We keep them for the time required by law and professional guidelines, and then they are securely destroyed.

Who will see your information?

Everything you share with us is confidential. We will not share your information to anyone outside of the service unless:

• You give us written permission.
• We are required to by law (for example, if we believe you or someone else is at serious risk of harm, or in safeguarding cases).
• It’s necessary for running our practice (e.g., with an accountant) — and even then, only with strict confidentiality in place.

Your rights

You have the right to:

• See a copy of your records.
• Ask us to correct anything that’s wrong.
• Ask us to delete your records (in some circumstances).
• Ask us to share your records with another professional.
• Change your mind about giving consent for us to share your information.

If you ever have concerns about how your information is handled, you can also contact the UK Information Commissioner’s Office (ICO) at www.ico.org.uk.

Questions?

If you’d like more detail, you can ask to read our full Privacy Policy.